Chronicles Of Testing

Problems are short-lived. If we genuinely wish to resolve it. Find and learn ways to solve it. And in the process of solving it, learn and equip oneself to address the problem if it recurs. Communicate and seek help to learn ways of resolving it. Set out to tackle it head-on post equipping oneself. Set a target date for it to be resolved. So we can move on to solve the next one. Learn from anyone equipped to address it, without a bias. Here is an experience sharing of how I tried to address a problem. Gung-ho I tried to recently help an employee who was in trouble and had called to ask for help stating 'You help everyone and hence I came to you'. I was happy go lucky, trying to help others. The joy I got when their problems were getting resolved and the feedback I was receiving was enthralling. Without re-thinking, I was willing to help this employee too. While I was away,  the same employee threw a temper tantrum which arose from an unfulfilled *ask/want. When ...

In the recent past, I was in a conversation with a colleague whose work is in progress in building a portal for employee experience. I lost sleep over the ideas which were gushing to me and personal experiences on how modern employee experience solutions had failed me and my colleagues in the earlier assignments that we were a part off. Here, I have penned down a few pointers which can enrich employee experience - if implemented. ENGAGE - your audience actively. Having a portal is one thing. Getting the employees to actively engage and utilize it is what makes all the effort worth it. Having a banner posted on every wall can attract the users. But does it also engage all the users? Here's what we can do: a) Build a survey to learn to build a survey! Yes. Encourage teams across the organization to build surveys. Gather ideas for organization level surveys using the surveys conducted at the team level as a base. Actual concerns and applauded areas can come out during...